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Version 2.9.0 magic keyboard issue Fixed

1

Hello,

I updated the app to the latest version (2.9.0).  When adding new items to a list, the keyboard (frequently but not always) freezes and I’m unable to use the app unless I force close it then reopen it.  Anyone else having issues?

Thank you.

Posted: July 12, 2020

10 comments

  • vofka vofka staff July 13, 2020 02:07

    Please advice which iOS version and iPad model are you using. Does the issue happen within a specific list or on a to-do stream (i.e. 'Scheduled' filter)?

    We did not encounter anything similar with the Magic Keyboard for now, so any details on the issue will be helpful.

    Reply
    • P Hughes P Hughes July 13, 2020 06:17

      Running 13.5.1 on iPhone 8.  It happens on more than one list.  I’m not using any filters.  Just adding basic items to a basic list.

      The keyboard freezes then disappears and the whole app jams.  Pressing Cancel or Done does nothing.  I took a photo. It happens after I’ve hit Return to start the next item.

      Reply
      • vofka vofka staff July 13, 2020 07:47

        Just to clarify — are you using an iPhone's basic software keyboard on a screen or an external hardware keyboard connected with your iPhone via Bluetooth?

        You've mentioned 'magic keyboard' in the topic subject which is the name of Apple's hardware keyboard for iPad Pro. So I'm just clarifying this to better understand your setup. Thanks!

        Reply
        • P Hughes P Hughes July 13, 2020 12:17

          Yes, iPhone’s basic keyboard on my screen. The latest update mentioned Magic keyboard so I thought it might be the issue.

          Reply
          • vofka vofka staff July 14, 2020 01:38

            Thanks for the clarification! We'll review the issue and will do our best to fix it in the code in the upcoming app update.

            Reply
          • vofka vofka staff July 18, 2020 04:02

            We've released an update (version 2.9.1) with some fixes related to the to-do creation UI and the keyboard. Please update your app to the latest version, and the issue should never happen again.

            Reply
            • P Hughes P Hughes July 18, 2020 05:53

              Hello,

              I updated the app and also updated my iPhone to iOS 13.6 and tried the app.  Unfortunately, the same issue happened.  When I enter an item and tap Return to create a new line, the keyboard and app crash.  I have to force quit the app to get it working again.

              Reply
              • vofka vofka staff July 19, 2020 01:08

                That's a bummer. Looks like we were trying to nail another problem. Will keep digging and fixing then. Thank you for your patience with this issue!

                Reply
              • vofka vofka staff July 22, 2020 02:23

                Please give it one more try with 2.9.2 update released on the App Store few hours ago.

                We could not reproduce the issue on any of our test devices, but applied a kind of patch in the code that will hopefully solve the issue.

                Reply
              • P Hughes P Hughes July 22, 2020 14:28

                Hello,

                I updated my app but I’m sorry to say that the problem still exists.😕

                Reply

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