Pocket ListsQuestions

Continuous Updating and not syncing

On premium and all my Mac devices are continuously updating and not syncing. Can't sign out because it keeps updating. What do I do?

Posted: November 24, 2020

5 answers

  • Jeff Leuschner November 24, 2020 19:50

    I am seeing the same thing on my iPhone. 

    • Don Hallacy Don Hallacy November 25, 2020 07:43

      I have the same issue on my iPhone 

    • Sally Sinclair Sally Sinclair November 25, 2020 16:58

      I have the same problem.  My iPad and iPhone are not syncing. Plus I have marked an idea complete on my iPhone but it is showing as in-completed on iPad or vice versa.  

      The syncing constantly shows Updating so I can’t log out. 

  • Vince Dolski November 25, 2020 13:32

    I’m having the same lost all my note I put in 

  • Vince Dolski November 28, 2020 09:35

    So I will not loose any information? Or should I just wait for a update? Also I don’t remember the pasword 

  • vofka staff November 28, 2020 05:02

    Sorry for the trouble!

    Since the Pocket Lists app on your device is synced with your PocketLists.com cloud account, you may simply re-install the app from the App Store in such a case. Once installed, tap "Start Fresh" and sync it back with your account. All the data will be downloaded to your device ensuring the app local data storage is ok (it appears that something's wrong here right now which results into an endless 'Updating' status).

    When signing into your account, please be sure to select the very same sign in option you've initially used for creating an account — either 'Sign in with Apple' or the classic 'Sign in with email' one.

    • Vince Dolski Vince Dolski November 28, 2020 09:47

      So I will not loose any information? Or should I just wait for a update? Also I don’t remember the pasword will it also rearrange my list as I have a auto sort off 

    • Jeff Leuschner Jeff Leuschner November 29, 2020 10:29

      thank you. That seemed to have worked

    • Michelle Pineau Michelle Pineau November 29, 2020 16:35

      So this did work on my iPhone and iPad but I can not sign off on my MacBook. 

      Suggestions on how to sign out?  I removed the app and reinstalled it but it jumped directly to my account and the same problem continued.  

      How do I sign out of the account on the MacBook?

  • Vince Dolski November 29, 2020 12:03

    I tryed that with the iPad and it bib sync the files I was missing. But it is still sitting on updating after 30 min 

    • Vince Dolski Vince Dolski November 29, 2020 12:05

      never mind that worked I will try it with my iPhone 

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