Pocket ListsBug Reports

Lists not updating or syncing

4

Good Morning

I am having trouble with my lists updating properly or syncing. I have made additions or deletions to a list(s) from my iPhone app, but when I leave & reenter the app, it has reverted back to prior to the changes. 

As well, I have checked the lists online & they are not synced to my ios app! I have done a Full Sync, but that did not seem to fix things up.

Please let me know how to get it back to working properly. I love using this app & rely on it daily. I have not had this issue happen before.

Thanks for your help

Posted: March 18, 2021

4 comments

  • Nadège Tommasini Nadège Tommasini March 23, 2021 05:57

    même problème également 

    Reply
  • Valeriya Valeriya staff March 29, 2021 00:14

    Hi Cheryl,

    Indeed, starting the November 2020 app update, several system sync-related issues emerged in the app, and we were unable to handle them quickly because of some fundamental incompatibility with the latest iOS and Realm (the database storage engine that we use in the app). And this time, these problems arose even more and affected some user account — including your account.

    The good news is that we’ve already started the major refactoring project in late 2020 and the syncing algorithm — the most important part of the app — is what we are working on right now. Now we finally had some intermediate results showing us that we are on the right track!

    Though, since we are a very small team with limited resources, I’m afraid the refactoring will still take few more months to be finalized and fully tested.

    I wish I could provide some better news, but I’m trying to be honest here.

    Sorry for all issues you’ve encountered with the app lately. We are like no other interested in moving the Pocket Lists app to the next level with a rock-solid foundation for data storage & syncing parts of the app. And we are doing our best now to deliver the app update with the fix as soon as we can.

    Reply
  • Mame KONATE Mame KONATE September 19, 2021 15:46

    Hi All,

    Same issue and we are on September 2021.

    Do you know when it will be fixed ?

    Many thanks 

    Reply
  • Andrew McKenna Andrew McKenna December 29, 2021 11:23

    Hi Pocket Lists

    It’s now two days shy of New Year 2022. I saw the very same answer copied into this thread from another thread in 2020.

     My account is stuck in updating mode and unable to sign out as a result.  Lists are not updating correctly, so is there any advance on this issue yet or any suggested workarounds?

    Reply

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