Pocket ListsBug Reports

Stuck in 'updating' mode - does not sync, cannot sign out

2

Please help!

Any changes I have recently made on the list did not update. Every time I closed and reopened the app, it showed my list content that was 10 days ago. New changes were not updated.

Under my profile name, it said 'updating' constantly and it had been like that for 10 days. It doesn't allow me to sign out. It said 'please wait while the sync is updating'. I tried switching the device off and on, it made no difference.

I don't want to delete and reinstall the app, fearing I might lose all the content.

Device: iphone 7+

iOS version: updated to 14.6 today, still made no difference.

I would appreciate your help. Thank you.

Posted: June 23, 2021

1 comment

  • Valeriya Valeriya staff June 28, 2021 04:09

    Hi,

    Indeed, starting the November 2020 app update, several system sync-related issues emerged in the app, and we were unable to handle them quickly because of some fundamental incompatibility with the latest iOS and Realm (the database storage engine that we use in the app). And this time, these problems arose even more and affected some user account — including your account.

    The good news is that we’ve already started the major refactoring project in late 2020 and the syncing algorithm — the most important part of the app — is what we are working on right now. Now we finally had some intermediate results showing us that we are on the right track!

    Though, since we are a very small team with limited resources, I’m afraid the refactoring will still take few more months to be finalized and fully tested.

    I wish I could provide some better news, but I’m trying to be honest here.

    Sorry for all issues you’ve encountered with the app lately. We are like no other interested in moving the Pocket Lists app to the next level with a rock-solid foundation for data storage & syncing parts of the app. And we are doing our best now to deliver the app update with the fix as soon as we can.

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